Front Desk Coordinator

Peachy•Charlotte, NC

1d•Onsite

About The Position

Peachy’s mission is to clear care barriers and make wrinkle treatment more accessible than it’s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Their approach involves transparent pricing, unmatched quality of care, and solutions backed by science. The Front Desk Coordinator role at Peachy, internally known as a Studio Experience Specialist, collaborates closely with the Studio Manager and Clinical Providers to ensure a positive and educational experience for every client. This role requires expertise in the client journey, a passion for wrinkle prevention, and knowledge of Peachy products and services.

Requirements

Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels
Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done
Tech Savvy - Readily learns and adopts new technologies
Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances
Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints
Experience in a customer service, hospitality, high-end retail or wellness services role
Flexible to work in multiple studio locations within a reasonable distance to your home studio
Must be able to work a minimum of 18 hours per week
Weekend availability on Saturdays or Sundays is required, along with some holiday availability
Employees are required to complete a minimum of one weekday half shift and one weekend half shift
Minimum of 18 years old and eligible to work in the United States without sponsorship

Responsibilities

Greet clients and ensure a seamless check-in and check-out process
Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for clients
Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
Complete studio opening and closing tasks
Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization
Strong commitment to HIPAA privacy practices