Front Desk Coordinator
About The Position
We are seeking an organized Front Desk Coordinator with a strong commitment to patient care. The ideal candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk. Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking a Front Desk Coordinator to join our team and support our mission.
Requirements
- Bilingual in English and Spanish (required)
- High school diploma or equivalent (required)
- Previous experience in a medical office or healthcare setting preferred
- Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
- Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
- Proficiency in using scheduling software and electronic medical records (EMR) systems
- Ability to maintain professionalism and composure in stressful situations
- Ability to collaborate effectively with colleagues and contribute to a positive work environment
- Willingness to adapt to changing priorities and work schedules as needed
Nice To Haves
- Previous experience in a medical office or healthcare setting preferred
Responsibilities
- Greet patients and visitors with a warm and welcoming demeanor
- Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
- Answer phone calls, take messages, and redirect calls as necessary
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Communicate effectively with patients, medical staff, and other team members
- Comfort patients by anticipating patients’ anxieties and answering patients’ questions
- Verify insurance information, process patient balances, and reconcile copayments daily
- Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
- Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
- Adhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintain cleanliness and organization of the front desk and reception area
- Maintain operations by following policies and procedures, reporting needed changes
- Assist with other administrative tasks as assigned by management
- Other duties as assigned
Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays
- Professional development opportunities
- Positive and collaborative work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
