Front Desk Coordinator (Sales-Driven, Customer-Facing)

The Joint Chiropractic•Groton, CT

1d•Onsite

About The Position

At The Joint Chiropractic, the mission is to make routine chiropractic care affordable, convenient, and accessible. Wellness Coordinators are crucial to this mission by helping patients understand their options and commit to consistent care. This role is a front-line sales and customer experience position, serving as the first and last impression of the clinic and directly contributing to revenue through membership sales. It is a goal-driven sales position in a fast-paced retail wellness environment, requiring an outgoing, confident, and sales-oriented individual who is comfortable asking for the sale and being measured by performance. The role is best suited for individuals who thrive on constant interaction and enjoy talking to people throughout the day.

Requirements

Proven sales experience (retail, fitness, wellness, hospitality, or service-based sales)
Naturally loud, outgoing, and socially confident — this energy must come naturally
Comfortable initiating conversations and speaking clearly and confidently to strangers throughout the day
Able to memorize scripts and deliver them conversationally
Strong computer skills and ability to learn new systems quickly
Comfortable making outbound sales and follow-up calls
Reliable, punctual, and professional
Willing to accept coaching, feedback, and accountability

Nice To Haves

Bilingual English/Spanish highly preferred
Background in fitness, wellness, or healthcare
Experience with membership or recurring billing models
CRM or EMR system experience
Basic knowledge of anatomy or wellness concepts

Responsibilities

Build immediate rapport with members and prospective patients; make every person feel welcomed, seen, and comfortable the moment they walk in
Naturally carry conversations with ease, warmth, and confidence in a retail environment
Engage patients proactively rather than waiting to be approached
Educate patients on chiropractic care, visit options, and memberships in clear, relatable language
Confidently present pricing and ask for commitment
Convert new patients into recurring members
Follow established sales scripts while sounding natural and conversational
Answer phones, schedule visits, and process payments accurately
Maintain accurate records in the clinic computer system
Support smooth clinic flow and daily operations
Participate in opening and closing procedures to ensure the clinic is ready for patients
Maintain a clean, organized, and professional clinic environment, including light cleaning of common areas and restrooms as needed