Front Desk Coordinator

EDEN HEALTH INTERNATIONAL INC•Greenwood Village, CO

30d•$24 - $24

About The Position

Eden Health Clubs is seeking a friendly, organized, and proactive Front Desk Coordinator to be the welcoming face of our new wellness community. You’ll play a vital role in ensuring exceptional member experiences by managing day-to-day front desk operations, assisting members, and supporting the team with administrative tasks.

Requirements

Minimum of 2+ years in a Med Spa setting, with prior front desk experience.
Familiarity with Zenoti or similar software platforms is required.
Ability to work Saturdays.
A friendly, approachable demeanor with outstanding communication skills.
Strong ability to juggle multiple tasks and resolve issues effectively in a start-up environment.
Meticulous attention to detail and organizational skills to ensure seamless operations.
Genuine enthusiasm for health, wellness, and exceptional client experiences.
A positive attitude paired with a strong sense of responsibility and accountability.

Nice To Haves

Bachelor’s degree is preferred, particularly in a related field such as health sciences, wellness, fitness, or nutrition. Additional training or certification in aesthetics is a plus.
Familiarity with skincare products, aesthetic procedures, wellness treatments, and/or medical terminology is advantageous.

Responsibilities

Greet every client and guest warmly, professionally, and by name whenever possible
Deliver a polished, welcoming, concierge-level experience from arrival to departure
Manage check-ins, check-outs, and room flow smoothly and efficiently
Handle client questions, concerns, and requests with urgency and care
Maintain a calm, confident presence during busy periods
Support in-studio sales by: booking next appointments before clients leave reinforcing service recommendations confidently discussing offers, memberships, and promotions
Follow established scripts and SOPs for sales support and handoffs
Identify opportunities for upgrades, retail add-ons, and referrals
Escalate high-value or complex sales conversations to management promptly
Respond to new leads, calls, texts, and inquiries quickly and professionally
Meet same-day follow-up standards for all assigned leads
Book consultations, trials, and services with accuracy and confidence
Execute follow-up tasks exactly as outlined in SOPs (no dropped leads)
Confidently explain the referral program to members and guests
Ask for referrals at designated moments using approved scripts
Capture referral details accurately in the system
Ensure referral rewards are tracked and fulfilled correctly
Maintain front desk, retail, and common areas to premium cleanliness standards
Follow daily and shift-based cleaning checklists
Ensure retail displays are organized, stocked, and presentable
Flag supply shortages or maintenance needs immediately
Accurately manage booking systems, POS, notes, and client records
Follow all SOPs for scheduling, payments, cancellations, and escalations
Communicate clearly with managers and team members to ensure seamless handoffs
Support audits, reporting, and daily execution standards