Front Desk Coordinator

Pain Specialist of America LLC • Austin, TX

just now • Onsite

About The Position

Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company with over 15 locations. The Front Desk Coordinator position requires strong communication skills and is customer service driven. This role serves as the initial point of contact for all incoming patients, ensuring they feel welcome and are properly greeted. The Front Desk Coordinator should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

Requirements

• High school diploma or equivalent
• A minimum of one-year experience in a customer service position
• Proficient in MS Word, Excel, PowerPoint and Outlook
• Organized and detail-oriented
• Customer oriented
• Possesses excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment and meet deadlines

Responsibilities

• Check patients in, print out medication list and provide necessary paperwork
• Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
• Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
• Document all payments and non-payments on the schedule and give to manager at end of day.
• Verify demographics with patients and update as necessary.
• Enter all appropriate patient demographics into corresponding EHR/EMR
• Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
• Scan paperwork into appropriate systems.
• Confirm appointments
• Send referral letters.
• Retrieve procedure cost estimate from S-FAX.
• Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
• Maintain up-to-date HIPAA information in patient’s chart.
• At all times, keep reception, waiting area and workstation tidy and professional.
• Maintain patient confidentiality.
• Other duties as assigned
• Travel as needed

Benefits

• Medical, Dental, Vision Insurance
• 401k with 4% match
• Paid Time Off
• Short & Long-Term Disability
• HSA with $720 annual match
• FSA + Dependent Care FSA
• Life Insurance (company paid + voluntary options)
• 9.5 Paid Holidays for the Year 2026
• Employee Assistance Programs
• Voluntary Hospital, Critical Illness & Accident Coverage

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees