Front Desk Coordinator

Carolina Health Specialists•Myrtle Beach, SC

About The Position

FRONT DESK COORDINATOR needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Hours are M-TH 7:45AM-5:15PM & 8AM-12PM FRI. No nights or weekends! Excellent pay and benefits including paid holidays, PTO and sick time, medical, dental, vision, short-term and long-term disability, company paid life insurance, pre-paid legal, identity theft, and 401k offered. Must be able to travel between offices. GENERAL SUMMARY OF DUTIES: Responsible for greeting customers, providing information, communicating with departments, scheduling appointments, and checking patients in and out.

Requirements

Must have excellent computer and customer service skills.
High school diploma or GED required
Minimum of one year experience in customer service setting and , preferably six months receptionist experience in health care setting and experience with office equipment.
50 wpm typing skill preferred.
May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand and follow oral written instructions.
Ability to Multi-task.
Sitting for 7-8 hours/day.
Requires eye-hand coordination and finger dexterity
Vision must be corrected to 20/20 and hearing must be in normal range
Must be able to view computer screens for long periods
Occasional stress related to workload and patients with problems
Knowledge of check-in and check-out procedures.
Knowledge of reception tasks, clinic policies and procedures, and paperwork
Knowledge of how to use office equipment including phone, computer, fax, and Epion IPad.
Knowledge of customer service concepts and techniques.
Knowledge of Electronic Medical Records systems.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
The job holder must demonstrate current competencies applicable to job position.
Must demonstrate adequate computer skills at the time of hire.

Responsibilities

Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions for check in and check out processes.
Answers phone in pleasant manner and deals with customer needs expeditiously.
Always maintains good customer service.
Completes all necessary paperwork such as encounter forms, updates. . Uses computer system to generate information necessary for billing.
Checks patient in and/or out in a timely, professional manner and ensures that patients are not checked in late or after their scheduled time.
Updates patient demographic information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
Verifies and updates insurance and ensures that insurance packages are properly loaded during check-in process, and insurance cards are updated and on file.
Ensures that patients are in network and eligible at time of service.
Collects balances, deductibles, and co-pays at the time of service.
Sets up payment plans for patients with unpaid, outstanding balances.
Schedules lab appointments, AWVs, and follow-up appointments.
Maintains clean, orderly waiting area including work area, bathrooms.
Completes photocopying, computer input/typing, and mail sorting.
Responsible for calling upcoming scheduled patients regarding their balances.
Prepares bank deposits and reconciliation at the end of the day.
Always maintains confidentiality of all patient information.
Open and close office on time each day, when applicable.
Scanning Documents
Patient Referrals
Office Supply Orders
Prior Authorizations
Working Buckets within the EMR system
Barcoding
Medical Records Preparation