Front Desk Coordinator ASC

Revive Orthopedics•Lithia Springs, GA

8d•Onsite

About The Position

ReVive Orthopedics Spine & Sports Medicine: We are seeking a reliable and flexible Part‑Time Front Desk Receptionist to support clinic operations within our Ambulatory Surgery Center (ASC) on Monday's & Thursday's. You will ensure that our ASC and Clinic front desk operations run smoothly, uphold our high standards of patient care and exemplify Revive Orthopedics friendly and professional spirit. The ideal candidate is compassionate, detail oriented and committed to providing exceptional service Schedule Expectations: ASC Non‑surgery days: 6:30 AM – 12:30 PM ASC Surgery days: 6:30 AM until close Additional Responsibilities: Serve as backup front desk coverage during clinic operations in the event of staff call‑outs. Provide front desk support across clinic locations as needed. This individual will be trained on all front desk duties and is expected to deliver excellent patient service while supporting the clinic and ASC teams as operational needs arise.

Requirements

High school diploma or equivalent required; an associate degree or certificate in medical office administration preferred.
Previous experience in a healthcare setting (ideally in orthopedics or a related specialty).
Familiarity with Athena and practice management systems.
Outstanding customer service and communication skills.
Ability to multitask effectively in a fast-paced environment.
Excellent organizational, time-management, and problem-solving abilities.
Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
Knowledge of insurance processes, including verifications and prior authorizations, is strongly preferred.
Positive, welcoming, and friendly demeanor.
High level of attention to detail and accuracy.
Strong sense of responsibility, confidentiality, and professionalism.
Ability to collaborate and work effectively within a team.

Responsibilities

Patient Reception and Check-In
Greet patients and visitors promptly and professionally.
Verify patient information and ensure completion of required forms.
Manage patient registration, update records, and maintain confidentiality in compliance with HIPAA regulations.
Appointment Scheduling and Coordination
Schedule patient appointments using Athena.
Confirm and remind patients of upcoming appointments via phone and email.
Coordinate with medical staff to maintain an efficient flow of patients through the clinic.
Administrative and Clerical Support
Answer and direct incoming phone calls, providing information or routing inquiries to the appropriate personnel.
Maintain an organized, welcoming front-desk environment, including managing supplies and ensuring cleanliness.
Collect co-pays, outstanding balances, and other payments from patients.
Assist with processing insurance verification, authorizations, and prior approvals.
Patient Relations and Communication
Address and resolve patient concerns or direct them to the appropriate team member for follow-up.
Communicate with insurance providers, referring providers, and third-party partners when necessary.
Serve as a liaison between patients, medical professionals, and administrative staff.
Quality and Compliance
Adhere to all clinical policies, procedures, and regulatory guidelines.
Respect and protect patient confidentiality, privacy, and rights at all times.
Support quality improvement initiatives and maintain accurate, up-to-date documentation.