Front Desk Coordinator
About The Position
Easterseals Florida is seeking a warm, organized, and customer-focused Front Desk Coordinator to welcome and support children, parents, and caregivers in our pediatric clinic. This role is perfect for someone friendly, patient, detail-oriented, and comfortable in a fast-paced healthcare environment. You’ll be the first smiling face families see and a key part of keeping our center running smoothly. Easterseals Florida has been rated a Great Place to Work (2020-2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for. Easterseals Florida is a Drug Free Workplace (DFWP) (including medical marijuana). Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, [email protected], 2010 Crosby Way, Winter Park, FL 32792. Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.
Requirements
- High School diploma required; Associate’s preferred
- Experience working with children or families preferred
- Minimum 1 year of office/administrative experience
- Healthcare or pediatric setting experience a plus
- Proficient in Outlook, Excel, and Word
- Strong customer service, communication, and multitasking skills
- Able to handle confidential information with maturity and empathy
- Professional and flexible
- An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment
- Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)
Nice To Haves
- Healthcare or pediatric setting experience a plus
- Experience working with children or families preferred
- Associate’s preferred
Responsibilities
- Greet families warmly in person and by phone
- Answer calls, emails, and inquiries professionally
- Maintain a calm, child-friendly front desk environment
- Support scheduling, appointment confirmations, and staff calendars
- Communicate schedule updates and clinic policies to families
- Collaborate on center events and décor
- Manage incoming/outgoing mail and documentation
- Prepare letters/reports in Word; update Excel databases
- Collect and maintain accurate intake and client records (HIPAA compliant)
- Process payments and assist with basic billing/insurance tasks
- Manage supplies and coordinate work orders
- Assist with community outreach events
Benefits
- Live and on demand Professional Development opportunities
- Medical, Dental, and Vision Plans
- Paid Holidays, Vacation, Sick, and Personal Time
- Employee Assistance Program
- Several Supplemental Insurance Policies
- 403B Savings Plan
- Easterseals Cares Wellness Program
- Work Life Balance
- The Opportunity to Make a Difference in the Community and the Organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
