Front Desk Coordinator

HCA Healthcare•San Antonio, TX

51d

About The Position

Seeking a Front Desk Coordinator like you who provides expertise and to be a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. In this role, you will: Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process. Assist with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner. Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed. Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed. Create a work schedule for all patient representatives based on clinic needs. Partner with marketing to correctly implement and maintain marketing programs. Prepare for and successfully completes clinic audits, reviews, and surveys.

Requirements

1+ year of experience in a medical office setting
1+ year of experience in the supervision of staff is helpful
Experience using an EHR system is beneficial
To obtain a BLS Certification is required within 30 days of start.
Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification.

Responsibilities

Monitor patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process.
Assist with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner.
Supervise and train front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed.
Assist with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed.
Create a work schedule for all patient representatives based on clinic needs.
Partner with marketing to correctly implement and maintain marketing programs.
Prepare for and successfully completes clinic audits, reviews, and surveys.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.