Front Desk Coordinator

Dogtopia of Roanoke•Roanoke, TX

5d•$12 - $13•Onsite

About The Position

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can ever bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. COMPENSATION $11.75-$12.50/hour

Responsibilities

Strive for the highest possible customer satisfaction ratings with every single interaction
Answers emails, calls, and questions from pet parents
Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
Is knowledgeable on all services and pricing
Conduct opening and closing procedures including transaction totals and balancing the cash drawer
Greeting all customers promptly with a smile
Effectively communicates health and behavior concerns with pet parents in a professional manner
Maintain a clean and organized lobby and front desk
Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards
Consistent and timely attendance
Completion of all required training
Manages all transaction on POS and Digital System
Manage all scheduling and paperwork associated with daily Meet & Greet appointments
Scheduling all Daycare, Boarding, and Spa Services
Communicates any Pet Parent special requirements to Canine Coaches
Manages all customer check-in/check-out for Daycare, Boarding, and Spa
Inventory management of cleaning and dog supplies
Assist in Canine Coach or Rover duties as needed