Front Desk Coordinator

Atlantic Health Strategies•Newton, MA

3d•$18•Onsite

About The Position

The Front Desk Coordinator is the first point of contact for the clinic and plays a key role in daily operations. This position combines front desk responsibilities, insurance verifications (including verification of benefits/VOBs), admissions support, and direct administrative assistance to the Program Director. The ideal candidate is organized, reliable, comfortable on the phone, and able to manage multiple priorities in a fast-paced clinical environment.

Requirements

High school diploma or equivalent required.
Prior administrative or front desk experience in a medical, behavioral health, substance use disorder treatment, or comparable healthcare setting is preferred.
A minimum of two years of administrative or front desk experience in a non-clinical or general office environment is required.
Insurance verification experience preferred (or willingness to learn quickly).
Strong phone etiquette and clear, professional communication skills.
Organized, detail-oriented, dependable; able to multitask and prioritize in a busy clinical setting.
Comfortable using email, EHR/office systems, spreadsheets, scanners, and basic office technology.
Discretion and professionalism when handling confidential information.
Ability to work on-site in Newton, MA.

Nice To Haves

Prior administrative or front desk experience in a medical, behavioral health, substance use disorder treatment, or comparable healthcare setting is preferred.
Insurance verification experience preferred (or willingness to learn quickly).

Responsibilities

Answer all incoming phone calls promptly, professionally, and with a calm, welcoming tone.
Greet patients, families, and visitors in person and ensure a positive first impression.
Schedule appointments, intakes, and follow-up calls as directed.
Maintain patient confidentiality and always comply with HIPAA
Complete insurance verification of benefits (VOBs) for all new admissions and scheduled patients (deductibles, copays, out-of-pocket max, authorization requirements).
Communicate insurance information clearly to the Program Director and admissions/clinical team.
Follow up with insurance companies as needed to clarify benefits or resolve discrepancies.
Assist the admissions team with intake-related tasks as assigned (collecting/organizing required documentation, coordinating scheduling and logistics).
Communicate professionally with clinical staff, leadership, insurance representatives, and external partners.
Provide administrative support to the Program Director (scheduling, coordination, basic reports/spreadsheets, tracking forms/signatures, supporting compliance logs).
Maintain cleanliness and organization of the front desk/lobby/shared areas; monitor supplies and coordinate reorders.
Assist with scanning, filing, and document management; support staff with operational tasks as needed.
Perform other duties as assigned to support clinic operations.