Front Desk Coordinator

Revive Orthopedics•Loganville, GA

1d•Onsite

About The Position

ReVive Orthopedics Spine & Sports Medicine is seeking a Part-time Bilingual (Spanish) organized, welcoming, and detail-oriented Front Desk Coordinator to join their team in Loganville. In this role, you will be the first point of contact for patients, visitors, and stakeholders. You will ensure that the front office operations run smoothly, uphold high standards of patient care, and exemplify Revive Orthopedics' friendly and professional spirit. The ideal candidate is compassionate, detail-oriented, and committed to providing exceptional service.

Requirements

High school diploma or equivalent.
Previous experience in a healthcare setting.
Familiarity with Athena and practice management systems.
Outstanding customer service and communication skills.
Ability to multitask effectively in a fast-paced environment.
Excellent organizational, time-management, and problem-solving abilities.
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Comfortable learning new software.
Positive, welcoming, and friendly demeanor.
High level of attention to detail and accuracy.
Strong sense of responsibility, confidentiality, and professionalism.
Ability to collaborate and work effectively within a team.
Bilingual (Spanish).

Nice To Haves

An associate degree or certificate in medical office administration.
Previous experience in orthopedics or a related specialty.
Knowledge of insurance processes, including verifications and prior authorizations.

Responsibilities

Greet patients and visitors promptly and professionally.
Verify patient information and ensure completion of required forms.
Manage patient registration, update records, and maintain confidentiality in compliance with HIPAA regulations.
Schedule patient appointments using Athena.
Confirm and remind patients of upcoming appointments via phone and email.
Coordinate with medical staff to maintain an efficient flow of patients through the clinic.
Answer and direct incoming phone calls, providing information or routing inquiries to the appropriate personnel.
Maintain an organized, welcoming front-desk environment, including managing supplies and ensuring cleanliness.
Collect co-pays, outstanding balances, and other payments from patients.
Assist with processing insurance verification, authorizations, and prior approvals.
Address and resolve patient concerns or direct them to the appropriate team member for follow-up.
Communicate with insurance providers, referring providers, and third-party partners when necessary.
Serve as a liaison between patients, medical professionals, and administrative staff.
Adhere to all clinical policies, procedures, and regulatory guidelines.
Respect and protect patient confidentiality, privacy, and rights at all times.
Support quality improvement initiatives and maintain accurate, up-to-date documentation.