Front Desk Coordinator

Kirar Superior Healthcare•Ladson, SC

14h

About The Position

The Front Desk Coordinator is responsible for overseeing all front desk operations and staff in a fast-paced chiropractic office. This role ensures exceptional patient experiences, efficient daily operations, and seamless communication between patients, providers, and administrative teams. The Front Desk Coordinator serves as a leader, problem-solver, and primary point of accountability for front desk performance, scheduling accuracy, and patient flow.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of 2–3 years of front desk or administrative experience, preferably in a healthcare or chiropractic setting
Prior supervisory or leadership experience strongly preferred
Strong organizational, multitasking, and problem-solving skills
Excellent verbal and written communication skills
Proficiency with scheduling software, EMR systems, and Microsoft Office
Knowledge of insurance verification and patient billing processes is a plus
Professional, friendly, and patient-focused demeanor
Strong servant leadership and team-building abilities
Ability to thrive in a fast-paced, patient-centered environment
High attention to detail and accountability
Confident decision-maker with a proactive mindset

Responsibilities

Oversee daily front desk functions to ensure smooth, efficient clinic operations
Manage patient check-in and check-out processes with professionalism and accuracy
Ensure appointment schedules are optimized for provider availability and patient flow
Monitor wait times and proactively address bottlenecks or patient concerns
Maintain a clean, organized, and welcoming front desk environment
Supervise, train, and support front desk staff to ensure consistent performance
Create and manage front desk schedules, coverage, and time-off requests
Set clear expectations, provide coaching, and conduct performance feedback
Foster a positive, patient-centered, servant leadership team culture
Address staff issues and escalate concerns to management when appropriate
Assist with on-boarding and training new front desk team members
Leading our team with core values of integrity, willingness, people first, having fun and being proud to be chiropractic healthcare leaders in our community
Serve as the primary escalation point for patient questions, concerns, and complaints
Ensure a high standard of customer service and professionalism at all times
Educate patients on office policies, care plans, scheduling, and payment expectations
Maintain strong communication between front desk staff, chiropractors, and clinical directors/lead team