NC- Front Desk Coordinator

CoreLife•Winston Salem, NC

13h•Onsite

About The Position

The Front Desk Coordinator is responsible for providing high-level customer service to all patients and is the general point of contact for all of a patient’s pre- and post-service needs. Responsibilities include scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork.

Requirements

At least 1 year of medical front office experience is a strong plus
Knowledge of medical terminology
Familiarity with medical insurance
A passion for health and helping others
A positive attitude
Current CPR
Critical thinking to integrate facts, informed opinions, active listening, and observations.
Customer service skills.
Decision making, problem solving and collaboration.
Strong interpersonal skills to establish productive working relationships with multidisciplinary team and support services.
Ability to communicate effectively in both written and verbal form to patients, public and medical staff.
Adherence to CoreLife’s Values: Meeting the needs of our patients & ensuring the highest level of patient experience, care, and outcomes Treating our patients, teammates, and partners with honesty, respect, integrity, and teamwork Challenging patients, teammates, and partners to achieve exceptional results and potential

Responsibilities

Patient consults.
Manage the check-in and check-out process.
Collect payments and balances on patient accounts; handle medical insurance.
Schedule appointments, ensuring accurate paperwork and procedures.
Answer phones in a timely and professional manner.
Keep the reception area neat, stocked, and organized as required.
Help to prepare documents and charts for the day.
Clean and maintain the overall appearance of the office.
Coordinate patient referrals
Assist in clinical operations to facilitate optimum patient experience, including (but not limited to) weighing patients and setting up Resting Metabolic Rate testing.