Front Desk Coordinator/Physical Therapy Technician

Fox Valley Orthopaedic Associates•Aurora, IL

2d•$18•Onsite

About The Position

Front Desk Coordinator/Physical Therapy Technician Location: Aurora, IL Status: Full-time (40 Hours/Week) Pay: Starting at $18/Hour Summary Responsible for assisting the clinicians with all of the administration of medical records and patient contacts. Provides quality patient services, assist the patient with information, provide all referral intake, verifications/ authorizations and generally keep the clinic running efficiently, as your primary responsibilities. This employee will also assist in various administrative and physical therapy tech duties as necessary with licensed and trained PT, PTA, OT, COTA and/ or ATC. Essential Duties and Responsibilities Front Desk Coordinator The essential duties and responsibilities include the following. Other duties may be assigned. Assists, as needed, with receiving incoming telephone calls for clinic, obtains callers name, and forwards call to appropriate person or takes a message. Greets patients and visitors in a polite and professional manner and provides information and assistance to them. Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs word processing, assists with report generation, and other clerical duties. Regulates flow of laundry, as needed. Deals appropriately with co-worker or patient conflicts Utilizes appropriate communication techniques for internal/external customers (everyone). Resolves issues with peers/utilizes manager as mediator/resource appropriately. Proposes solutions to concerns/problems/issues. Maintains positive behavior at work with internal/external customers. Exhibits a willingness to adopt to changing environment including various locations as needed. Maintains appropriate confidentiality. Intake of new patient referrals. Verification/ Authorization of all new patient referrals. Provide all information (regarding intake, verification and authorization) for billing. Achieves goals and strives to improve quality. Adheres to policies and procedures including vacation/time off, punctuality/attendance Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations. Recommends appropriate supplies and equipment for front office and therapy clinic. Recognizes and responds appropriately in emergency situations. Participates in staff meetings. Physical Therapy Tech The essential duties and responsibilities include the following. Other duties may be assigned. Assist with treating all patients under the direct supervision of a Physical Therapist. Completes required paperwork within recommended time frame (documentation and billing) Paperwork must be co-signed by a Physical Therapist or Physical Therapist Assistant. May use all modalities as recommended by the therapist. Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations. This includes doing laundry. Recommends appropriate supplies and equipment. Proposes solutions to concerns/problems/issues Maintains appropriate confidentiality. Receives incoming telephone calls for clinic, obtains callers name, and forwards call to appropriate person or takes a message. Greets patients and visitors in a polite and professional manner and provides information and assistance to them. Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs typing, assists with report generation, and other clerical duties. Assists PT and PTA with evaluation room and gym preparation and clean up including contrast baths, ice cups, hydrocollator and freezer maintenance, removal of e-stim patches and cold packs.

Requirements

High School Diploma OR equivalent

Nice To Haves

Spanish Speaking

Responsibilities

Assists, as needed, with receiving incoming telephone calls for clinic, obtains callers name, and forwards call to appropriate person or takes a message.
Greets patients and visitors in a polite and professional manner and provides information and assistance to them.
Schedules appointments, orders supplies as directed by the Clinic Manager, maintains waiting room, performs word processing, assists with report generation, and other clerical duties.
Regulates flow of laundry, as needed.
Deals appropriately with co-worker or patient conflicts
Utilizes appropriate communication techniques for internal/external customers (everyone).
Resolves issues with peers/utilizes manager as mediator/resource appropriately.
Proposes solutions to concerns/problems/issues.
Maintains positive behavior at work with internal/external customers.
Exhibits a willingness to adopt to changing environment including various locations as needed.
Maintains appropriate confidentiality.
Intake of new patient referrals.
Verification/ Authorization of all new patient referrals.
Provide all information (regarding intake, verification and authorization) for billing.
Achieves goals and strives to improve quality.
Adheres to policies and procedures including vacation/time off, punctuality/attendance
Maintain clean, safe working environment to facilitate quality of patient care, and efficient operations.
Recommends appropriate supplies and equipment for front office and therapy clinic.
Recognizes and responds appropriately in emergency situations.
Participates in staff meetings.
Assist with treating all patients under the direct supervision of a Physical Therapist.
Completes required paperwork within recommended time frame (documentation and billing)
Paperwork must be co-signed by a Physical Therapist or Physical Therapist Assistant.
May use all modalities as recommended by the therapist.
Assists PT and PTA with evaluation room and gym preparation and clean up including contrast baths, ice cups, hydrocollator and freezer maintenance, removal of e-stim patches and cold packs.