Therapy Front Desk Coordinator

Peachtree Orthopaedic Clinic•Marietta, GA

19h•Onsite

About The Position

The Front desk Coordinator is responsible for the daily administrative tasks of the front desk for all POC clinics. Organization, attention to detail, prioritizing problem-solving, and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients, and POC staff.

Requirements

High school diploma or general education degree (GED).
Minimum one-year experience in customer service in a high-volume atmosphere.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to sort and file materials correctly by alphabetic and numeric systems.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with standardized situations with only occasional or no variables.
To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software.
Skills in operating in computers, copying, scanning and faxing preferred.

Nice To Haves

Prefer minimum two years’ experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures.
Centricity software will be utilized for obtaining old accounts, the LK system will be utilized to view aged accounts.

Responsibilities

Checks in patients, verifies patients' appointment, demographic information, insurance, and referral.
Makes appropriate changes in the computer system and on the patient's profile.
Obtains insurance verification at check-in.
Obtains patient referrals, when applicable.
Assists patients in registering on the patient portal, in order to expedite the check in process.
Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations
Assists the Patient Account Coordinator in making return appointments and collecting any fees associated with Durable Medical Equipment, Surgical Deposits, or Disability/Medical leave paperwork.
Collects payment from patients; manages a daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copies all checks and scans collection sheets for billing; responsible for reconciliation of daily receivables.
Scan all daily paperwork in an electronic file at the end of the day.
Verify worker's compensation claims for eligibility.
Maintains a high level of confidentiality with staff.
Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
Complete weekly schedule to accommodate visiting and permanent coordinators.
Assists patients with ambulatory difficulties, i.e. obtaining wheelchairs, etc.
Maintains waiting rooms (coffee/magazines) in neat and orderly fashion
Ensures facility is in working order and there are no areas that need attention.
Addresses any facility related issue but logging it and following up with Lead/Supervisor.
Screens and distribute mail.
Assists Clinical and Administrative personnel with daily tasks.
Maintains area of special assignment.
Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel to include but not limited to checks and live tissue samples.
Order office supplies.