Front Desk Coordinator ASC

Peachtree Orthopaedic Clinic • Alpharetta, GA

17d • Onsite

About The Position

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."
Our Culture
Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.
Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:
Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.   
Portrays the same demeanor while answering and routing phone calls.
Verifies patient's procedure and demographic / insurance information. Makes appropriate changes in AdvantX and on patient profile.
Collects payment from patients; manages a daily collection log co-pay, cash, checks, and credit card totals. Prepares deposit and arranges for courier pick-up.  
Prepares daily charts. 
Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off and pickup of equipment. 
Alerts clinical staff as needed. 
Maintains the cleanliness and tidiness of the patient waiting rooms. 
Alerts Surgery Center staff of equipment and supply deliveries.   
Maintains area of Special Assignment. 
Other duties may be assigned. 

Competencies 

Teamwork – Accountable to teams, respectfully appreciates view of team members, adapts to change, open to new ideas and responsibilities, communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience.
Customer Service – Works well with patients, vendors and physicians by keeping them informed and promoting a positive image of the company.   Maintain confidentiality.
Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual and good attendance record.  Identifies, troubleshoots and solves daily situational problems that arise.  Identifies when to involve management appropriately.
Organizational Skills – Information organized and accessible, maintains efficient work space, manages time well.
Technical Skills – Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
Productivity – Manages workload, works efficiently, meet goal and objectives.

Qualifications  

High school diploma or general education degree (GED). 
Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures. 

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to stand, walk, sit, and use hands to handle files, computers, and phones; reach with hands and arms. Frequent and regular repetitive movements required using the wrists, hands, and/or fingers.The employee will operate a keyboard, calculator, telephone, copy machine, computer and other office equipment as necessary. The employee frequently is required to move all extremities within full range of motion as well as stoop and bend at 90 degrees. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful. Specific vision abilities required by this job include close vision. This is a full time position.  This position may require long hours.May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities.

Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• High school diploma or general education degree (GED).
• Minimum one year experience in customer service in a high volume atmosphere.
• Teamwork – Accountable to teams, respectfully appreciates view of team members, adapts to change, open to new ideas and responsibilities, communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience.
• Customer Service – Works well with patients, vendors and physicians by keeping them informed and promoting a positive image of the company. Maintain confidentiality.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual and good attendance record. Identifies, troubleshoots and solves daily situational problems that arise. Identifies when to involve management appropriately.
• Organizational Skills – Information organized and accessible, maintains efficient work space, manages time well.
• Technical Skills – Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
• Productivity – Manages workload, works efficiently, meet goal and objectives.

Nice To Haves

• Prefer minimum two years experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures.

Responsibilities

• Greets and checks in patients, visitors and vendors in a courteous, friendly and professional demeanor.
• Answers and routes phone calls.
• Verifies patient's procedure and demographic / insurance information and makes appropriate changes in AdvantX and on patient profile.
• Collects payment from patients; manages a daily collection log co-pay, cash, checks, and credit card totals; prepares deposit and arranges for courier pick-up.
• Prepares daily charts.
• Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off and pickup of equipment.
• Alerts clinical staff as needed.
• Maintains the cleanliness and tidiness of the patient waiting rooms.
• Alerts Surgery Center staff of equipment and supply deliveries.
• Maintains area of Special Assignment.
• Other duties may be assigned.

Benefits

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees