Front Desk Concierge
About The Position
Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We focus on delivering a consistent, professional, and welcoming experience that enhances residential living and reflects high hospitality standards. We are seeking a polished, dependable, and service-oriented Full-Time Front Desk Agent to join our team in Philadelphia. This role is ideal for someone who takes pride in creating positive first impressions, enjoys daily interaction with residents and guests, and consistently delivers excellent customer service in a luxury residential environment. What We Offer Competitive hourly pay Stable full-time schedule Supportive and professional work environment Performance-based recognition opportunities Long-term growth potential within hospitality operations
Requirements
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Professional demeanor with attention to detail
- Ability to remain calm and courteous in a fast-paced environment
- Strong sense of ownership and accountability
- Ability to listen actively and respond promptly to resident and guest needs
- Minimum of two years of hospitality, customer service, or upscale residential experience preferred
- Strong interpersonal and guest service skills
- Organized, proactive, and self-motivated with a positive attitude
- Neat, polished, and professional appearance
- Ability to maintain confidentiality and discretion
- Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred
- Proven ability to consistently deliver high-quality service
Responsibilities
- Greet residents and guests in a warm, professional manner
- Serve as the primary point of contact at the front desk during assigned shifts
- Deliver an elevated resident and guest experience through attentive and responsive service
- Answer phones, manage messages, and maintain professional telephone etiquette
- Accurately log, track, and distribute resident packages, including routine audits
- Monitor lobby activity and security cameras as required
- Conduct property walks to ensure safety, cleanliness, and presentation standards are met
- Assist residents with amenity requests, local recommendations, and service coordination
- Build positive working relationships with residents, vendors, and property staff
- Maintain a clean, organized, and welcoming front desk environment
Benefits
- health, dental, and vision insurance
- paid sick leave
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
