Front Desk Concierge

Arizona Athletic Grounds•Mesa, AZ

20h•Onsite

About The Position

Arizona Athletic Grounds (“AAG”) is one of the largest youth-oriented sports facilities in the United States, serving millions of visitors per year, providing athletic programming and a variety of special events. AAG’s operational footprint includes a 2,500+ seat outdoor stadium, 24 multi-purpose fields, 62 indoor/beach volleyball courts, 41 pickleball courts, eight baseball/softball diamonds, 16 basketball courts and more! Reporting to the Executive Office Manager, the Front Desk Concierge is the first point of contact for visitors to AAG, and their first impression of the company. This position will prioritize a guest focused, organized and “access” mindset. This individual is responsible for managing activities in the lobby area, providing information in person and on the phone, directing guests, assisting employees, and securing the facility through the lobby entry points.

Requirements

Strong customer service mindset with a passion for delivering exceptional guest experiences
Excellent communication and interpersonal skills; ability to interact with diverse audiences
Professional appearance and demeanor
Ability to multi-task and stay composed in a fast-paced, high-traffic environment
Strong problem-solving skills with a “solution-oriented” approach
Comfortable using basic office systems, scheduling tools, and communication platforms
Ability to work independently while also collaborating effectively with cross-functional teams
High level of reliability, accountability, and attention to detail
Ability to communicate respectfully with all visitors, coworkers, vendors, supervisors, managers, customers and client representatives.
Ability to provide clear directions and respond accordingly.
High School Diploma or Equivalent/GED (Required)
Valid driver’s license (required for golf cart and other equipment use)
Must be able to tolerate moderate to loud noise levels and busy environments.
May work in high/low temperature climates inside or outside at events at AAG.
Sitting, walking, standing for periods of time, reaching, kneeling, and bending.
Requires ability to occasionally lift up to 5-20 lbs.
Hours of work may vary from 6:00a/7:30a to 2:00-2:30p Mon through Fri, and may vary based on business needs.

Nice To Haves

Outlook, Excel, Slack, Canva experience preferred

Responsibilities

Serve as the primary point of contact for all guests, clients, and visitors entering the facility
Deliver a high-touch, hospitality-driven guest experience with a welcoming and professional presence
Manage front desk operations including check-in/check-out, credentialing, and access control
Provide accurate information and directions regarding events, amenities, schedules, and facility services
Coordinate with internal departments (Security, Operations, Event Services) to ensure seamless guest flow and issue resolution
Handle guest inquiries, requests, and concerns with urgency, professionalism, and discretion
Monitor lobby activity to ensure a safe, secure, and organized environment
Support VIP guests, clients, and partners with elevated service and personalized attention
Maintain cleanliness and presentation of lobby and front desk areas to brand and operational standards
Proactive approach to policy enforcement (e.g. no food & beverage, no pets, no chairs)
Photograph, log and record all lost and found items.
Maintain high standards for an organized work area and appearance.
Anticipate guest needs and proactively offer solutions to enhance the overall experience.
Using Excel & Canva to finalize daily court/field schedules.
Maintain regular and punctual attendance.
May perform other duties and responsibilities as assigned.