Front Desk / CMA

FMC Services, LLC•Amarillo, TX

1d•Onsite

About The Position

Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of the clinic.

Requirements

Knowledge of health care field and medical specialty.
Knowledge of specific assisting tasks related to particular medical specialty.
Knowledge of information that must be conveyed to patients and families.
Skill in performing assistance tasks appropriately.
Skill intact and diplomacy in interpersonal interactions.
Skill in understanding of patient education needs by effectively sharing information with patients and families
Ability to learn and retain information regarding patient care procedures.
Ability to project a pleasant and professional image.
Ability to plan, prioritize and complete delegated tasks.
Ability to demonstrate compassion and caring in dealing with others.
Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
Must be able to lift up to 30 pounds of supplies.

Responsibilities

Assisting physicians with patient care
Clerical tasks
Environmental tasks
Organizational tasks
Appointment scheduling
Chart management
Providing information to patients
Checking schedules and organizing patient flow
Accompanying patients to exam/procedure room
Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.
Collecting patient history
Performing screenings per provider guidelines
Assisting physicians/nurses with various procedures
Charting
Relaying instructions to patients/families
Answering calls and providing pertinent information
Sending/receiving patient medical records
Obtaining lab/x-ray reports, hospital notes, referral information, etc.
Completing forms/requisitions as needed
Scheduling appointments
Verifying insurance coverage and patient demographics
Managing and charts to ensure information completed and filed appropriately
Setting up instruments and equipment according to department protocol
Cleaning exam/procedure rooms, instrument and equipment between patient visits to maintain infection control
Cleaning sterilizer according to scheduled maintenance program and keeping appropriate records
Ordering, sorting, storing supplies
Restocking exam/procedure rooms
Respecting/promoting patient rights
Sharing problems relating to patients and/or staff with immediate supervisors quickly
Complying with HIPAA policy at all times
Greet guests
Answer phones
Checking in and out patients
Collecting co-pays / deductibles
Precepting and scheduling radiological studies
Updating patient information accordingly (phone numbers, addresses, pharmacy, etc.)
Verifying insurance on each insurance website
Helping providers with any paperwork that is given to you to complete
Make sure all packets are completely stocked before leaving for the day
Clean chairs, pens, tables, etc.
Daily cash/credit report each and everyday before leaving your shift