Front Desk Clinic Assistant

Planned Parenthood of Southern New England•Manchester, CT

1d•Onsite

About The Position

Planned Parenthood of Southern New England (PPSNE) is one of the region’s largest and most trusted providers of reproductive health care, recognized for its wide array of services, outstanding sexual health education, and strong commitment to social justice. Working for PPSNE means being part of a powerful movement dedicated to shaping the future of sexual health and reproductive rights for all people. This is a Full Time (37.5 Hours Per Week) Clinic Assistant position located at the Manchester Health Center, primarily working at the front desk.

Requirements

Solution-oriented; positive, optimistic, confident can-do attitude
Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
Demonstrated ability to handle highly confidential information with diplomacy and tact
Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
Must have attention to detail and the ability to manage multiple tasks simultaneously
Working knowledge in Microsoft Word, Excel, and Outlook is required
Must be able to work mornings, evenings, weekends and have a reliable form of transportation
Must have high school diploma or equivalent
Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions

Nice To Haves

Bi-lingual English/Spanish preferred

Responsibilities

Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
Provides excellent client centered customer service; makes certain the client is the center of all decision making
Participates in health center effects to achieve established productivity and revenue cycle goals
Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
Provide factual non-biased patient information and education necessary for the patient visit
Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity