Front Desk Clerk

Marcus Corporation • Las Vegas, NV

4h • $17

About The Position

The Platinum Hotel is looking for a full time Front Desk Agent. We’re the perfect team to join if you’re looking for a non-union, non-smoking & non-gaming work environment. Located just 1 block off the strip, and 5 blocks from UNLV, you’re guaranteed an easy trip to work and free meals & employee parking.
The Front Desk agent will be responsible for registration and checkout, phone operations, mail and message service all the while providing outstanding service to our guests along the way. Starting pay is $16.50/hr. Shift times vary between 6am - 10pm

Requirements

• High School or equivalent.
• Must be 21 years or older
• 6+ months previous work experience in a guest service position are required and other customer service facing roles such as a receptionist, an administrative assistant, or medical receptionist are helpful but would preferably be from within the hospitality industry
• Able to work independently
• Has good judgment, problem solving, and decision-making skills.
• Organization and time management skills.
• Service oriented.
• Good oral and written communication towards guests, supervisors, peers, and/or subordinates.

Nice To Haves

• SMS, Opera or similar property management system experience a plus.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Monitor room availability throughout the day.
• Research guest requests and create memorable amenities.

Benefits

• A free, well-balanced meal every shift
• Flexible schedules
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
• And many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees