Front Desk Clerk

Mohegan Sun•Wilkes Barre, PA

58d•$13•Onsite

About The Position

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$9911.htmld Starting at $13/hr Job Duties Anticipates guests' needs, responds promptly and acknowledges all guests, however busy and whatever time of day. Maintains positive guest relations at all times. Resolves guest complaints, ensuring guest satisfaction. Maintains complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtains assigned bank and ensures accuracy of contracted monies. Keeps bank secure at all times. Answers department telephone, using correct greeting and telephone etiquette. Processes all guest check-ins. Verifies registration card information with the guest. Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated. Directs Bell Person to escort guest and transport their luggage to the room. Handles overbooked or "walked" guests. Accepts and records wake-up call requests. Monitors, sends and distributes guest faxes. Communicates pertinent guest information to designated departments (i.e., special requests, amenity delivery). Resolves discrepancies on the room status report with Housekeeping. Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager. Processes all check-outs. Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service.

Requirements

High school graduate or equivalent vocational training certificate
Good communication skills both verbal and written
Ability to compute basic arithmetic
Provide excellent guest service and maintain a professional demeanor
Ability to input and access information in the property management system/computers/point of sales system
Must be able to work various shifts, weekends, holidays and flexible hours
Must be able to withstand prolonged standing

Nice To Haves

Some college or training in hospitality industry
Previous experience as Front Desk Clerk

Responsibilities

Anticipates guests' needs, responds promptly and acknowledges all guests
Maintains positive guest relations at all times
Resolves guest complaints, ensuring guest satisfaction
Maintains complete knowledge of hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
Obtains assigned bank and ensures accuracy of contracted monies
Keeps bank secure at all times
Answers department telephone, using correct greeting and telephone etiquette
Processes all guest check-ins
Verifies registration card information with the guest
Obtains back-up information for guest credit/payment method and inputs into system; collects cash when designated
Directs Bell Person to escort guest and transport their luggage to the room
Handles overbooked or "walked" guests
Accepts and records wake-up call requests
Monitors, sends and distributes guest faxes
Communicates pertinent guest information to designated departments
Resolves discrepancies on the room status report with Housekeeping
Matches the bucket check to in-house guest ledger report; reports discrepancies to supervisor/manager
Processes all check-outs
Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Processes Players Club applications and issues Players Cards to interested guests
Performs other related duties as assigned
Promotes superior guest service