Front Desk Clerk

Equity LifeStyle Properties•Kissimmee, FL

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Kissimmee, Florida. Wha t you’ll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. Your job will include: Act as the property liaison and provide guests and residents with information , responding to questions in person and over the phone. Process payments and deposits. Process daily checkin/checkout of cottage and site rentals. Conduct daily site checks, as assigned. Process in-coming mail/packages for guests, as assigned R un reports and submit maintenance request forms to ensure office efficiency. Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner. Prioritize customer satisfaction, address conflicts and solve problems promptly.

Requirements

High school diploma or equivalent experience.
1+ years of experience in customer service with exceptional customer service skills.
Strong organizational skills and meticulous attention to detail.
Computer literacy and the ability to learn new systems.

Responsibilities

Act as the property liaison and provide guests and residents with information , responding to questions in person and over the phone.
Process payments and deposits.
Process daily checkin/checkout of cottage and site rentals.
Conduct daily site checks, as assigned.
Process in-coming mail/packages for guests, as assigned
Run reports and submit maintenance request forms to ensure office efficiency.
Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
Prioritize customer satisfaction, address conflicts and solve problems promptly.