Front Desk Clerk- Gilroy CHS Aquatic Center

THE SWIMMING SWAN, LLC • Gilroy, CA

7d

About The Position

The Front Desk Clerk plays a vital role in creating a welcoming and efficient environment for customers. This position is responsible for managing front desk operations and ensuring that all guests receive exceptional service, including assistance with pass sales and program registration. The Front Desk Clerk will address inquiries, resolve issues, answer phone calls, and provide information about the facility and its services. Additionally, this role involves maintaining accurate records and managing retail sales. Ultimately, the Front Desk Clerk significantly contributes to the overall guest experience and satisfaction, which is essential for the establishment's success.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or hospitality roles.
• Basic computer skills and familiarity with POS systems.
• strong communication and interpersonal abilities, which are essential for effectively interacting with guests and addressing their needs.
• Organizational skills are crucial for managing reservations and maintaining accurate records, ensuring that all information is up-to-date and easily accessible.
• Problem-solving skills are also necessary, as the Front Desk Clerk must handle guest complaints and issues with professionalism and efficiency.

Nice To Haves

• Associate's degree in hospitality management or related field.
• Experience with multi-line phone systems and front desk operations.
• Bilingual abilities to assist a diverse clientele.
• familiarity with hospitality software is a preferred skill that can enhance the ability to perform daily tasks more effectively and streamline operations.
• Bilingual proficiency can significantly improve guest interactions, making the overall experience more inclusive and welcoming.

Responsibilities

• Greet and welcome customers upon arrival, ensuring a positive first impression.
• Manage pass sales and program registration processes efficiently, including handling payments and selling retail.
• Answer phone calls and respond to inquiries regarding pool information, fees, and registration.
• Maintain accurate records of cash handling.
• Assist in resolving customer complaints and issues promptly and professionally.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED