FRONT DESK CLERK (FULL TIME AND PART TIME)
About The Position
We are hiring immediately for full time and part time FRONT DESK CLERK positions. Address: UAB St. Vincent's Birmingham - 810 Saint Vincents Drive, Birmingham, AL 35205. Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday, 7:00 am - 5:30 pm. Part time shcuele. Friday - Sunday, 7:00 am - 3:30 pm. Further details upon interview. Requirement: Prior customer service experience preferred. Fixed Pay Rate: $14.00 per hour. If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable. We asked some of our associates why they love working for Touchpoint. Click here to see what they said!Job SummarySummary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products. Essential Duties and Responsibilities: Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible. Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible. Speaks to guests and coworkers using clear, appropriate and professional language. Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages. Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys. Processes all payment types, including room charges and cash, check, debit and credit transactions. Processes all check-outs; resolves issues related to late disputed charges. Answers, records and processes guest calls, messages, requests, questions and concerns. Follows up with guests to ensure issues have been met to their satisfaction. Coordinates with Housekeeping to track readiness of rooms and report guest concerns. Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary. Provides guests directions and information regarding the property and local points of interest. Runs daily reports, identify any special requests and check reports for accuracy. Assigns rooms according to guest request and preferences whenever possible. Completes designated cashier and closing reports in the computer system. Balances and drops receipts according to accounting specifications. Practices safety standards at all times. Complies with record retention, Standard Operating Procedures and daily responsibilities. Performs other duties as assigned. Associates at Touchpoint are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.Touchpoint maintains a drug-free workplace.
Requirements
- Prior customer service experience preferred.
Responsibilities
- Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.
- Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.
- Speaks to guests and coworkers using clear, appropriate and professional language.
- Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.
- Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.
- Processes all payment types, including room charges and cash, check, debit and credit transactions.
- Processes all check-outs; resolves issues related to late disputed charges.
- Answers, records and processes guest calls, messages, requests, questions and concerns.
- Follows up with guests to ensure issues have been met to their satisfaction.
- Coordinates with Housekeeping to track readiness of rooms and report guest concerns.
- Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.
- Provides guests directions and information regarding the property and local points of interest.
- Runs daily reports, identify any special requests and check reports for accuracy.
- Assigns rooms according to guest request and preferences whenever possible.
- Completes designated cashier and closing reports in the computer system.
- Balances and drops receipts according to accounting specifications.
- Practices safety standards at all times.
- Complies with record retention, Standard Operating Procedures and daily responsibilities.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
