Hotel Front Desk - Weekends Required

DelMonte Hotel Group•City of Rochester, NY

13h•Onsite

About The Position

Join the DelMonte Hotel Group team as a Front Desk Clerk. This role is crucial for ensuring a great guest and colleague experience within the hospitality industry. The company offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement. Many associates have built their careers with DelMonte Hotel Group, highlighting a workplace that feels like home and fosters individual strengths.

Requirements

1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work a flexible schedule

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Perform laundry duties as needed.