Front Desk Clerk (Hampton Inn-Georgetown)
About The Position
The Hampton Inn Georgetown is a 76-room property centrally located in the heart of the Georgetown Kentucky. We are currently seeking Front Desk Staff to join our ever-growing team! The Hampton Inn in Georgetown, KY is seeking a dependable and professional Front Desk Clerk to join our guest services team. This position is responsible for creating a welcoming experience for every guest from check-in to check-out, handling reservations, and maintaining accurate guest records. The front desk is the heart of the hotel — the right candidate must stay calm under pressure, handle multiple tasks at once, and maintain a friendly, professional attitude at all times.
Requirements
- Previous hotel front desk or customer service experience preferred but not required.
- Must be reliable, professional, and able to work independently.
- Strong communication and problem-solving skills required.
- Must be able to handle busy or stressful situations while maintaining a positive attitude.
- Must be available to work weekends and holidays as scheduled.
- Basic computer skills and familiarity with Microsoft Office or hotel systems preferred.
- Must maintain a clean, neat, and professional appearance at all times.
Nice To Haves
- Previous hotel front desk or customer service experience
- Basic computer skills and familiarity with Microsoft Office or hotel systems
Responsibilities
- Greet all guests promptly and professionally upon arrival.
- Check guests in and out efficiently while verifying payment methods and identification.
- Manage reservations, cancellations, and room assignments using the property management system.
- Answer phone calls, assist with guest inquiries, and communicate messages accurately.
- Handle cash, credit card transactions, and daily deposits responsibly.
- Monitor lobby activity and report any suspicious behavior or maintenance issues.
- Maintain cleanliness and organization of the front desk, lobby, and work areas.
- Provide accurate information about hotel amenities, local attractions, and directions.
- Handle guest complaints calmly and professionally, resolving issues or escalating when necessary.
- Work cooperatively with housekeeping, maintenance, and management to ensure smooth daily operations.
Benefits
- Competitive hourly pay based on experience
- Flexible scheduling and supportive management team
- Opportunity to work with a trusted, well-known brand
- Advancement opportunities for dedicated team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
