Front Desk Agent -Hampton Inn & Suites Stephenville, TX
Blue Sky Hospitality Solutions•Stephenville, TX
17h•Onsite
About The Position
The Front Desk Agent is responsible for providing exceptional guest service while efficiently handling check-in, check-out, reservations, and guest requests. This role represents the hotel’s first and last impression and ensures all guests receive friendly, accurate, and timely service consistent with Hampton standards.
Requirements
- High school diploma or equivalent required.
- Strong communication and computer skills.
- Ability to multitask in a fast-paced environment.
- Flexible schedule including weekends and holidays.
- Ability to stand for extended periods.
- Occasional lifting up to 25 lbs.
Nice To Haves
- Previous hotel or customer service experience preferred.
Responsibilities
- Greet guests in a warm, professional manner.
- Process check-ins and check-outs accurately using the hotel PMS.
- Handle reservations, room assignments, and billing transactions.
- Respond promptly to guest inquiries, requests, and complaints.
- Maintain accurate cash handling and end-of-shift reconciliation.
- Communicate effectively with housekeeping and maintenance teams.
- Maintain cleanliness and organization of front desk and lobby area.
- Follow all company policies, safety procedures, and brand standards.
- Assist with night audit or additional tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
