Front Desk Clerk/Reservations

Frankenmuth Bavarian Inn Lodge•Frankenmuth, MI

About The Position

The primary responsibility of the Front Desk Clerk is checking guests in or out and collecting payments. Projects the high standards of the Bavarian Inn Lodge by performing all functions relating to registration and checking out of all hotel guests as well as creating, changing, and canceling reservations in an accurate, courteous, and efficient manner. In charge of the activities relating to the early Front Desk Clerk shift. Takes a roll in training all new Front Desk personnel. Must possess ability to find solutions to problems that occur during Front Desk & Reservation operations. Have the ability or effectiveness in selling and presenting persuasively. Upselling must be maintained and offered. Will strive to offer the highest level of guest service offered in Michigan. Performs other duties as directed by the Front Desk Manager and the Front Desk Supervisors.

Requirements

Must be 18 yrs old
High School diploma or equivalent
Excellent communication skills, both verbal and written
Background in dealing with the public, diplomacy and tactfulness
Pleasing personality and appearance
Ability to get along with people in a variety of situations
Ability to organize work, good judgment, honesty, and dependability
Proficient in computer programs necessary in an office environment
Basic arithmetic and typing skills, knowledge of area attractions

Responsibilities

Checking guests in or out
Collecting payments
Performing functions relating to registration and checking out of all hotel guests
Creating, changing, and canceling reservations
Training new Front Desk personnel
Finding solutions to problems that occur during Front Desk & Reservation operations
Selling and presenting persuasively
Upselling
Performing other duties as directed by the Front Desk Manager and the Front Desk Supervisors

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume