Front Desk/Reservations Supervisor
About The Position
FRANKENMUTH BAVARIAN INN LODGE is an EEO Employer - M/F/Disability/Protected Veteran Status HOURS: FULL TIME: 40 - 45 hours per week Usual shifts will vary between 8:00 a.m. and 5:00 p.m., latest shift from 2:00 p.m. to 12:00 a.m. Must be available weekdays, weekends and holidays. Responsible for directing and coordinating the activities of the Front Desk, reservations, guest services, PBX operation, front office key lock system, advance deposit department, and night manager of a 360 room hotel in order to meet the hospitality and guest service needs of hotel guests. Responsible for maintaining guest security relative to issuance of keys and room numbers. Responsible for the proper and adequate training of all Front Desk personnel. Responsible for providing the highest level of guest service offered in Michigan. Responsible for organizing work, people, and projects and making responsible decisions affecting the Department. Fifty percent of scheduled hours per week are to include work at the Front Desk or to include the training of Front Desk personnel. Will assist F& B Department with carving shifts.
Requirements
- Two year degree in related courses of study or equivalent in experience.
- Communicative skill, managerial and training capabilities.
- Background of dealing and handling the public with diplomacy.
- Pleasing personality and appearance.
- Ability to stand for long periods of time.
- Must be able to handle pressures of long lines and perpetual activities.
Nice To Haves
- Previous Supervision experience desired.
Responsibilities
- Directing and coordinating the activities of the Front Desk, reservations, guest services, PBX operation, front office key lock system, advance deposit department, and night manager of a 360 room hotel in order to meet the hospitality and guest service needs of hotel guests.
- Maintaining guest security relative to issuance of keys and room numbers.
- Proper and adequate training of all Front Desk personnel.
- Providing the highest level of guest service offered in Michigan.
- Organizing work, people, and projects and making responsible decisions affecting the Department.
- Assist F& B Department with carving shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
