Front desk/business assistant

SmileHQ and Elite Orthodontics•Bowie, MD

1d•Onsite

About The Position

Busy dental office looking for experienced front desk. Immediate opening. Attend to patients on the phone and in person. Coordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Requirements

general education degree or high school diploma
knowledge of dental terminology, procedures and diagnosis

Nice To Haves

Bilingual preferred

Responsibilities

greet patients
register new patients according to established office protocols
assist patients to complete all necessary forms and documentation
verify and update patient information
inform patients of dental office procedures and policy
move patients through appointments as scheduled
enter all relevant patient information into data system
maintain and manage patient records in compliance with privacy and security regulations
answer and manage incoming calls
respond and comply to requests for information
schedule patient appointments
confirm upcoming appointments and recalls according to office protocol
check daily appointment schedule
arrange patient charts for next day appointments
fill in cancellations and no-shows
organize referrals to other specialists
dispatch lab work appropriately
collect and receipt payments from patients at time of treatment
inform patients of financial treatment plan options
arrange payment schedule with patients
prepare and mail billing statements
prepare claim forms for dental insurance
arrange supporting documents for insurance claims
sort and distribute incoming and outgoing post
monitor and maintain inventory of dental office supplies
update patient education materials
maintain a professional reception area
safeguard patient privacy and confidentiality