Front Desk Attendant

Troon•Bossier City, LA

About The Position

As a Guest Check-In Agent, you’ll be the first point of contact for guests, setting the tone for a memorable experience. This role involves welcoming guests, managing check-ins, handling reservations, and ensuring a smooth start to their visit. Ideal candidates are energetic, personable, and efficient, creating a welcoming environment while keeping operations running seamlessly.

Requirements

Prior customer service, front desk, or hospitality experience preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, high-energy environment.
Comfortable handling cash and electronic payments.
Positive attitude and ability to engage with guests of all ages.
Must be able to stand for extended periods and work in a dynamic setting.
Availability to work evenings, weekends, and holidays as needed.

Nice To Haves

Prior customer service, front desk, or hospitality experience preferred.

Responsibilities

Greet guests warmly and provide a friendly, engaging welcome.
Assist with check-in, including managing waitlists and reservations.
Explain gameplay options, membership programs, and pricing.
Process payments accurately and efficiently.
Communicate estimated wait times and direct guests accordingly.
Maintain a clean and organized check-in area.
Answer guest inquiries regarding venue activities, menu offerings, and policies.
Work closely with the Guest Services team to ensure a seamless experience.
Uphold service and hospitality standards to enhance guest satisfaction.