Front Desk Associate

Art of Problem Solving•Gaithersburg, MD

1d•$19•Onsite

About The Position

As part-time front desk staff at our location in Gaithersburg , MD you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

Requirements

Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
Strong organizational and computer skills
Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
Ability to work both independently and collaboratively
Maintain flexibility to effectively solve problems under pressure
Administrative and/or customer service experience
Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
Motivated to learn new technologies
Maintain customer confidentiality
Excited about our mission of motivating high-performing students
Lift up to 25lbs

Responsibilities

Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
Warmly welcome both current and prospective students and their families
Manage and respond to customer inquiries both by phone and email
Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
Use internal database to generate reports and lists, and perform data entry tasks
Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
Organize and prepare classroom and office supplies
Take inventory to support campus operations
Supervise students between classes
Perform light cleaning duties and tidying up the facility
Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
Assist full-time staff with other campus procedures to ensure things are running smoothly
Participate in occasional outreach/inreach opportunities
Other duties as assigned