Front Desk Associate

North Point Hospitality Group, Inc.•Savannah, GA

13d

About The Position

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we have built 38 hotels from the ground-up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.

Requirements

High school diploma
A genuine love for meeting new people and building connections
A positive attitude and natural customer-service flair
Reliability, integrity, and strong team spirit
Polished, professional manners
The ability to anticipate guest needs and delight them with friendly, thoughtful service
A consistently caring and respectful approach
A gracious host mindset—for guests, vendors, and future teammates

Nice To Haves

2+ years of hotel front desk experience (preferred)

Responsibilities

Use technology to deliver an exceptional guest experience
Warmly greet and welcome guests upon arrival
Manage check-in, check-out, and billing with accuracy and care
Handle sensitive guest information, including room assignments and payment transactions
Respond to guest inquiries and resolve concerns promptly and professionally
Follow all policies, procedures, and in-service requirements
Support front desk operations: answer main phone lines, respond to GXP, and track GSS & TripAdvisor scores