Front Desk Associate

APDerm•Worcester, MA

12d•$25 - $34

About The Position

Are you someone who loves connecting with people, thrives in a beautiful environment, and has a passion for aesthetics? We are looking for a part time front desk associate to join the team at Fechner Plastic Surgery in Worcester. Dr. Frank Fechner is a leading specialist in facial plastic surgery and has garnered a stellar reputation in his field. This is a part time position - Tuesday 8:30-6:00, Thursday 8:30-7:00, and Friday 8:30-4:30.

Requirements

High school diploma or GED at minimum; college degree encouraged
Excellent communication skills
Exceptional customer service skills
Some office and/or retail experience

Nice To Haves

Clinical knowledge of aesthetic and/or medical terminology
Basic computer systems such as Microsoft and Google suites, as well as software programs for scheduling and organizing documents

Responsibilities

Receive incoming phone calls and triage calls to the appropriate team members.
Scheduling existing patient appointments.
Become an expert in our practice software for incoming communications and scheduling appointments.
Greet patients for their in-person appointments, check-in/check-out.
Complete super-bills for non-surgical services rendered, explain fees and take payments for service as well as assist in end-of-day payment reconciliations.
Schedule follow-up appointments and provide reminders through email, text, or call.
Ensure our waiting room is tidy, welcoming and comfortable for our patients.
Provide and explain any special instructions to patients upon leaving their appointments.
Assist in general office duties and other duties as required.

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