Front Desk - Fitness Center

URBN Playground • New York City, NY

26d • $17 - $18

About The Position

At the Front Desk, you are the first point of contact for people when they enter fitness center. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers. You will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued. This location is an age 55+ private residential community, and experience with the senior population would be a plus.

Requirements

• Remembering customers’ names and making them feel welcome
• Getting things done
• Keeping track of many things at once and paying attention to detail
• Diffusing customer complaints and solving problems
• Working independently with minimal supervision
• Handling phone calls and e-mails in a professional and efficient manner
• Building relationships with customers, vendors, etc.

Nice To Haves

• Prior experience in a hospitality position
• Familiar with property management software
• Additional language skills

Responsibilities

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset
• Set up / pack down equipment at open / close times
• Check members in as they arrive to use the amenities or for classes / lessons
• Assist residents with the URBN Playground app to make their reservations and purchases
• Answer phone calls and e-mails and escalate queries as needed
• Provide some direction to other staff on shift as needed (e.g. porters) to ensure amenities run smoothly
• Hold a set of keys to open and lock doors as needed
• Know what events or lessons are going on and be able to answer questions about them
• Liaise with key people (e.g. trainers, Fitness Director, pool operator, etc.) to ensure smooth operations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed