Front Desk Representative - Health & Fitness Center

Lifepoint Health • Clyde, NC

1d • Onsite

About The Position

Join our team at the Health & Fitness Center. Our dedicated team of exercise specialists, certified instructors and trainers support the needs of our community. We have a wide variety of positions within our 54,000 square foot facility. This position works closely with all areas within the facility to serve the needs of our members. Teamwork, critical thinking and compassionate service are important as we deliver high quality programs and services for the members, patients and guests.

Requirements

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• High school diploma or equivalent is required
• Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.
• Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Efficient and accurate completion of daily tasks and data entry.
• Professional appearance and manner.

Responsibilities

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system
• Enter demographics and scan patient information into EMR and properly log patient into system
• Verify patient demographic and insurance information, updating as needed
• Collect patient payments
• Answer and respond to inquiries, forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol
• Maintain accurate accounting of cash drawer during shift
• Call patients to follow up on their visit to MAUC, as needed
• Maintain cleanliness and functionality of office, particularly lobby and registration area

Benefits

• Comprehensive Benefits: Tailored benefit options for PRN employees, and more.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees