Front Desk and Billing Administrator - Mental Health Practice

Capitol Hill Consortium for Counseling & Consultation•Arlington, VA

1d•Onsite

About The Position

Welcome to CCCC LLC, a flourishing Multi-Specialty Mental Healthcare Practice. For decades, we've been serving the communities of DC, MD, and VA with accessible and insurance-accepted behavioral healthcare solutions. Now, we're thrilled to offer you the chance to be a part of our growing success story. Position Overview: Front Desk and Billing Superstar We're excited to extend an invitation to talented individuals like you to join our skilled, hard-working, and goal-oriented Administrative Team. This is a unique opportunity to make an impact as a key contributor at our Arlington, VA location. Embrace a fulfilling Monday-Friday schedule, 9:00am-5:30pm What Sets Us Apart: Our Mission At CCCC LLC, our mission is a driving force that unites us as a team. Together, we're committed to delivering high-quality, accessible, and culturally-sensitive mental health services, training, and consultation to those in need.

Requirements

Education: Bachelor's degree in a relevant field is required. B.A in Psychology, Social Work, or any field related to the mental health/social work field given strong preference.
Experience: You should have a minimum of 5 years of experience in EHR systems, provider/clinician support, and medical scheduling.

Responsibilities

Ensure seamless communication with clients regarding scheduling options, clinician details, services, and insurance-related queries.
Uphold our commitment to timely communication by addressing emails, voicemails, and faxes within 24 hours.
Denial Triage: Perform daily reviews of ERAs and EOBs to identify, categorize, and prioritize rejected claims.
Forensic Appeals: Draft and submit formal appeals for "medical necessity" or "level of care" denials, coordinating with clinicians for supporting documentation.
A/R Aging Management: Systematically work 30, 60, and 90+ day aging reports to resolve outstanding balances and reduce "days in AR."
Payer Relations: Contact insurance representatives directly to troubleshoot stuck claims and navigate complex "coordination of benefits" (COB) issues.
Claim Submission: Submits claims for therapy and psychological testing.
Authorization Recovery: Retroactively secure authorizations for services rendered and monitor current "units used" to prevent future gaps in coverage.
Eligibility Verification: Conduct regular audits of patient insurance status to catch lapsed coverage before sessions occur.
Payment Reconciliation: Ensure all insurance offsets and recoupments are accurately posted to maintain a "clean" and accurate ledger.