Guest Services - Front Desk Agent - Courtyard by Marriott, Littleton, MA

Lafrance Hospitality•Littleton, MA

3d•$18 - $20•Onsite

About The Position

We are delighted to announce a fantastic opportunity at the Courtyard by Marriott hotel located in Littleton, MA ! We are currently searching for a charismatic and customer-oriented Part-Time and Full -Time Front Desk Agent. Hurry and join our exceptional team at the Courtyard by Marriott as a Front Desk Agent ! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Marriott team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year! That's not all - we have even more perks for you! With DailyPay , you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500 ! If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Agent position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott . This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Requirements

Prior front desk experience in a hotel setting preferred
Multitasking skills and ability to work in a fast-paced environment
Reliability
Must be 18 years old or older
Open availability, including weekends

Nice To Haves

Marriott experience is a plus
Proficiency in Microsoft Office; familiarity with systems like OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus
Strong communication skills

Responsibilities

Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the phone in a professional & helpful manner.
Follow procedures on posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable of emergency procedures and Hotel policies.
Practice punctuality for scheduled shifts.