Front Desk Agent/Guest Services Representative

24-7 Hotel Management • Murfreesboro, TN

2d • $12 - $15

About The Position

Are the one one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional experience? Find pleasure in helping others? Do you find satisfaction in seeing your team exceed their goals and even more so exceeding your own expectations? Then, this is your calling! Come learn the meaning of hospitality by being a part of our team! Our Guest Services agent take pride in providing an exceptional guest experience to all guest they encounter, whether behind the front desk or not. Providing the exceptional experience means that we constantly strive to go above and beyond, to do it right the first time and to exceed our guests expectations. Does that sound like you? Then join us!

Requirements

• Exceptional interpersonal skills
• Ability to effectively communicate with staff and guests of varied cultural and ethnic backgrounds
• Knowledge of local events and points of interest to provide specialized knowledge to guests while using judgement to determine appropriate recommendations
• Willingness and ability to multitask and adapt as daily function changes from one objective to another as the business demands
• Focus on exceptional guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Must be able to communicate effectively in both verbal and written form
• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 25 pounds periodically
• Must be able to pull up to 25 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)
• Must have sufficient manual dexterity and knowledge to interact with a switchboard and a computer keyboard (for instance)

Responsibilities

• Be a champion for the hotel brand with training and certifications.
• Know your community, make recommendations for entertainment, dining etc.
• Interact with both internal and external guests with a pleasant, professional, and approachable demeanor
• Check-in and check-out guests while contributing to overall positive experience upon arrival and departure
• Greet, register, and assign rooms to guests in a friendly and warm manner.
• Issue room key and escort instructions to Bell Person or directly to guest, as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep record of room availability and guest’s accounts.
• Make, confirm and cancel reservations for guests.
• Compute bill, collect payment, and makes change for guests.
• Post charges such as room, food, liquor or telephone by hand or machine, as appropriate.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
• If functioning in a Lead Capacity: o Take responsibility for assigned employees in the absence of the Supervisor, o Assign work and ensure proper performance of assigned employees.
• Make restaurant, transportation or entertainment reservations for guests, as needed
• Deposit guest’s valuables in hotel safe or safe-deposit box, as needed
• Order complimentary flowers or champagne for special guests
• Other duties as assigned

Benefits

• 24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, supplemental health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed