Guest Services Front Desk Agent

KemperSports•Port Aransas, TX

About The Position

Guest Services Front Desk Agent The Guest Services Department at Palmilla Beach is the main point of contact for all guests during their stay. Ensuring the guest has been provided with all information needed for their stay is critical. As a Guest Services Front Desk Agent, your role is to provide and maintain an overall positive guest experience.

Requirements

Must have the ability to stand/walk throughout the duration of the shift for up to 8+ hours working in all weather conditions
Ability to lift a minimum of 20 pounds
Excellent guest service skills
Proficient with Microsoft Office and general computer knowledge
Basic Cash Handling and POS knowledge
Must have a strong attention to detail
Available to work a flexible shift, including weekends and holidays (Black out Dates)
Ability to read and speak English in order to perform the duties of the job.
Possesses computer skills, including, but not limited to, use of Microsoft Word, Excel, Checkfront, Square POS and Publisher.
Must be able to work weekends and evenings.
High school diploma or equivalent required.

Nice To Haves

Previous Square knowledge useful

Responsibilities

Ensure customer satisfaction and positive relations through daily interaction with all guests
Deliver and promote prompt, courteous and friendly service
Prepare and maintain cleanliness and organization of indoor and outside areas
Facilitate up sales
Works in conjunction with all staff in all departments, practicing positive communication and teamwork at all times
Answers phone calls, voicemails, emails
Checking in and taking payments for Beach and Cabana Rentals
Expected to arrive on time, in professional attire, with a positive attitude
Assist in activities on property or special events as needed
Adhere to all opening and closing duties
Performs other duties as required.