Front Desk Agent
About The Position
The Hotel at University of Maryland is more than a place to stay—it's a destination rooted in sophistication and innovation. We deliver elevated hospitality with a modern twist, and our front desk team sets the tone from the first hello to the final farewell. We're the heartbeat of the guest experience, and we never miss a beat. You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests in—you're setting the tone for their entire stay.
Requirements
- 1+ year of customer service or hospitality experience (hotel front desk a plus)
- Strong communication skills and a natural ability to connect with people
- Tech-savvy with basic knowledge of property management systems (we'll train you!)
- Ability to multitask and stay cool under pressure
- Flexible availability, including weekends, evenings, and holidays
- A polished, professional vibe and a guest-first mindset
- Hunger to learn, grow, and be part of something special
- The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
- Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Responsibilities
- Greet guests with warmth, authenticity, and a genuine smile
- Handle check-ins, check-outs, and reservations with precision and personality
- Be the go-to for guest questions, requests, and unexpected moments
- Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
- Stay sharp on hotel offerings, local hotspots, and insider tips
- Keep the front desk area polished, professional, and welcoming
- Jump in where needed—because teamwork makes the magic happen
Benefits
- health, dental, and vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
