Front Desk Agent

Marquesa Hotel, a Noble House Hotel•Key West, FL

About The Position

The Marquesa Hotel is looking for a Front Desk Agent to join our award-winning property. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. A day in the life... We are a small boutique luxury property located in the heart of Old Town Key West, FL. A Front Desk Agent greets guests, manages check-ins/outs, handles reservations, answers calls, processes payments, and resolves issues, acting as the first point of contact to ensure a positive guest experience. At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.

Requirements

Previous front desk experience and a can-do team attitude is what we are looking for.
Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
Push/Pull 50 + pounds on occasion
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must have positive attitude

Responsibilities

greets guests
manages check-ins/outs
handles reservations
answers calls
processes payments
resolves issues
acting as the first point of contact to ensure a positive guest experience

Benefits

Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.