Front Desk Agent

Highgate Hotels • San Diego, CA

1d • Onsite

About The Position

InnVentures is a company driven by an innovative, entrepreneurial spirit, operating over 75 hotels in 20+ states for various owners. With a 40-year history, they have established proven methods of management, development, and revenue maximization. As a Front Desk Agent at the Residence Inn San Diego, Poway CA, you will be the first impression for guests, using your outgoing personality to create memorable experiences. You will build lasting impressions and gain loyal guests by promptly and courteously handling all questions, requests, and complaints throughout their stay.

Requirements

• Previous customer service experience where you have been guest facing in a fast-paced environment is ideal.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees