Front Desk Agent

Westgate Resorts • Lahaina, HI

15h • $25

About The Position

As the first and last person most owners and guests will encounter, you will provide a lasting impression on the VI Resorts by Westgate experience while offering excellent customer service at all times.
As a Front Desk Agent, you will:

Requirements

• Previous customer service or hospitality experience is preferred, but not required
• Experience handling cash, credit card transactions, or point-of-sale systems is helpful
• Comfortable using phones and basic computer systems
• High school diploma or GED required; related experience or an equivalent combination of education and experience is acceptable
• Friendly, professional, and clear communication skills
• Strong attention to detail and accuracy
• Ability to remain calm, courteous, and focused in fast-paced or high-pressure situations
• Ability to regularly lift, push, pull, and/or move up to 25 pounds

Nice To Haves

• Additional hospitality or customer service training is a plus

Responsibilities

• Welcome owners and guests while managing the complete registration process, including check-ins, check-outs, issuing keys, and using property management system
• Answer telephone and courtesy calls in a professional, friendly, and timely manner
• Provide accurate information about local attractions, dining options, and resort activities to enhance the overall guest experience
• Share VI program information and assist owners with reservation confirmations, as requested
• Coordinate guest service requests by communicating with maintenance and housekeeping teams, and follow up to ensure timely completion
• Maintain and update service request logs and related databases
• Manage operational files, data entry, and routine filing tasks
• Handle petty cash transactions and accurately balance cash banks
• Encourage owners and guests to complete the YOC (Your Opinion Counts) survey to support continuous service improvements
• Work independently while staying organized, focused, and efficient with minimal supervision

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED