Front Desk

Lodgco Hospitality-posted 2 days ago
Full-time • Entry Level
Sarasota, FL
501-1,000 employees
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Lodgco Hospitality is currently seeking experienced Front Desk Agents, to assist with hotel guest service operations at the Hyatt Place -Sarasota. Bradenton Airport! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Seeking candidates who have flexible schedule and availability to work weekends! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

  • Perform guest registrations (check ins & check outs), room assignments, and special requests
  • Understanding of daily hotel operations, policies, procedures, and internal rules
  • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
  • Familiar with guest rooms, locations, amenities, features, and all other services offered
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure proper credit when checking out guest(s) and handle late charges accordingly
  • Knowledge of cash handling and bank procedures to check out all guest(s)
  • Bank out at end of shift by following drop procedures
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved
  • Knowledge about the city, local area, and attractions
  • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
  • Know all emergency procedures and the proper action to take
  • Operate safe deposit boxes
  • Ability to learn quickly and work in a fast-paced position with constant guest interaction
  • Communication both verbal and written
  • Computer and telephone skills
  • Must be able to multi-task
  • Flexibility with schedule
  • Satisfactory criminal background screening required
  • Hotel or customer service experience is preferred
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