Front Desk Agent
About The Position
As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.
Requirements
- Strong communication and interpersonal skills.
- Ability to stand for extended periods.
- Ability to work in a fast-paced environment.
- Maintain control and exhibit good judgment in difficult situations
Responsibilities
- Guest Check-In/Out: Efficiently check guests in and out in accordance with hotel and brand standards.
- Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
- Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
- Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
- Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
- Cashier Duties: Handle cashier tasks and post charges to guest accounts.
- Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
- Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
- Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.
- Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
- Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Benefits
- health, dental, and vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
