FRONT DESK AGENT

Expotel Hospitality•Metairie, LA

48d

About The Position

The Sheraton Galleria located at 4 Galleria Blvd is now hiring for a Front Desk Agent. Job Summary The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Requirements

High School Diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work and understand financial information and data, and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.

Nice To Haves

College course work in related field helpful.
Experience in a hotel or a related field preferred.
Computer experience preferred.

Responsibilities

Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout
Maximize room revenue and occupancy
Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Greet and welcome all guests approaching the Front Desk in accordance with Expotel Hospitality Service standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communication with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.