Front Desk Agent

Residence Inn Kapolei•Kapolei, HI

1d•$19

About The Position

Are you passionate about hospitality and creating memorable guest experiences? Residence Inn by Marriott Oahu Kapolei is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our full-time hotel team. If you have experience in hotels, resorts, or customer-facing roles and thrive in a fast-paced environment, we want to meet you! Opened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit -warm, welcoming, and guest- focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates. As a Front Desk Agent, you are the first and last impression for our guests. Your role is essential in delivering exceptional hospitality and smooth hotel operations. Apply today - the application takes less than 5 minutes! We look forward to welcoming you to our Residence Inn Kapolei team.

Requirements

Prior hospitality, hotel front desk, or customer service experience preferred
Strong verbal communication and interpersonal skills
Basic computer skills (property management systems a plus)
Ability to stand, walk, bend, and reach for extended periods
Comfortable working around cleaning chemicals
Reliable, team-oriented, and guest-focused attitude

Responsibilities

Greet guests and provide warm, professional customer service
Perform guest check-ins and check-outs efficiently
Register guests, assign rooms, and explain hotel amenities and services
Handle cash transactions accurately and follow hotel policies
Address guest questions, requests, and concerns promptly and courteously
Maintain a clean, organized front desk and lobby area
Assist with the hotel market, including stocking, sales, and inventory as needed
Ensure accurate billing and guest account reconciliation